Importing Knowledge Article Documents into SCSM

First, go to Library and dropdown the Knowledge tab. In the Tasks panel, select Create Knowledge Article.

Read more

SCSM Advanced Search

In addition to the standard search, System Center Service Manager also has an advanced search feature. This allows you to filter the search by properties for the specified class.
To use this feature, start by clicking the arrow next to the magnifying glass in the upper-right corner of the console. This will display a dropdown menu. Click Advanced Search. Or just click CTRL-F.

Read more